Contact and FAQs

Do you have a question about your order or our products? We're here to help. Choose your preferred method.

Before you write

Frequently Asked Questions

Your answer might be below.

How long does my order take to arrive? +
The usual delivery time is 6-12 working days from order confirmation. You will receive an email with tracking information as soon as your order leaves our warehouse.
How do I track my order? +
We send you a tracking number by email after your purchase. With it, you can check the status of your shipment at any time. If you can't find it, check your spam folder or write to us.
Can I return or exchange a product? +
Yes. You have 60 days from receipt to request a return or exchange, provided the product is in its original condition. Write to us and we'll guide you through the process step-by-step.
What payment methods do you accept? +
We accept major credit and debit cards, as well as the secure payment methods available at checkout. All transactions are encrypted and protected.
Where can I get more information about a product? +
On the product page for each product, you'll find its complete description, features, and a section of frequently asked questions specifically related to that item. If you still have any questions, feel free to write to us.
I have a problem with my order +
Tell us about it on WhatsApp, indicating your order number and what happened (a photo helps a lot if the product arrived damaged). We'll review it and provide a solution as soon as possible.
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